Privacy Policy
How Edwards Buyers Agents collects, uses, and protects your personal information.
Edwards Buyers Agents (“we”, “us”) respects your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).
Information we collect
We collect personal information you provide when booking a consultation, contacting us, or using our website — including name, email, phone number, and property requirements. We may also collect usage data through cookies and analytics tools.
How we use your information
Personal information is used to respond to enquiries, provide buyers agent services, communicate about your property search, and improve our website. We do not sell your information to third parties.
Sharing your information
Information may be shared with selling agents, solicitors, building inspectors, and other professionals only as required to deliver our services. We may also share data with service providers who assist our operations, subject to confidentiality obligations.
Cookies and analytics
Our website uses cookies and analytics tools, loaded through Google Tag Manager, including Google Analytics, Google Ads and the Meta Pixel, to understand how visitors use our site and measure advertising performance. These tools share page views and successful enquiry, buyers guide request, booking, and off-market signup events with Google and Meta, which may use this activity to personalise advertising. When you send an enquiry or request a buyers guide, we may also send that event to Meta from our own systems (the Meta Conversions API), with your contact details in hashed form, so Meta can match it to advertising activity. You can manage your advertising preferences through Google and Meta and disable cookies in your browser settings, though some features may not function correctly.
Data retention
We retain personal information for as long as necessary to provide our services and comply with legal obligations. Client records are retained in accordance with Queensland real estate licensing requirements.
Your rights
You may request access to, correction of, or deletion of your personal information by contacting us. We will respond to requests within a reasonable timeframe in accordance with the Australian Privacy Act 1988.
Contact us
For privacy enquiries, contact info@edwardsandsmith.com.au or call 0468 479 696 (Brisbane) / 0413 245 022 (Gold Coast). Edwards Buyers Agents, 668 Wynnum Road, Morningside QLD 4170.
Last updated: September 2026